Abt Frequently Asked Questions
Across The Board
When looking at a product listing, click on the 'Compare' checkbox just below the product images on two or more products that you want to compare. Then click on the 'Compare' link next to the checkbox. This will bring up a window that compares features on the products.
Yes. Abt does have a gift registry and wish list for every occasion. You can see our wish list and gift registry page here: Registries & Wish Lists
You can sign up for Abt emails by clicking here.
Yes, Abt has ongoing promotions and discounts throughout the year.
We have several Customer Appreciation Sales throughout the year. Watch our website for details.
Yes. Certain exclusions apply for details.
Yes. Outside the Chicagoland Area, we recommend Home Advisor at (877) 800-3177 or www.homeadvisor.com
Please visit our Price Match Guarantee page for details.
Recycling
Yes, Abt offers recycling for local customers. Learn more about Abt's Green Initiatives for information on what we recycle.
See our store hours for recycling dropoff availability. Please visit the Merchandise Pickup desk inside our store beforehand for assistance with your recycling.
Location, Hours & Contact Info
Please view our website's Store Hours and Directions page for details.
We have only one location. We are located at:
1200 N. Milwaukee Ave.
Glenview, IL 60025
View our store hours & directions
The fountain, measuring 37 1/2 feet in width and just over a foot in height, holds a total of approximately 8,000 gallons of water. It was designed and constructed with the collaboration of three companies, all of whom contributed to its creation. The final updates and enhancements were completed in 2021, marking the culmination of years of planning and development.
The direct phone number to contact our Appliance Service Department is 847-544-2265.
The direct phone number to contact our Electronics Service Department is 847-544-2261.
The direct phone number to contact our Computer Service Department is 847-544-2255.
The direct phone number to contact our Appliance Parts Department is 847-544-2264.
The direct phone number to contact our Phone Sales Department is 847-544-2394.
The direct phone number to contact our Car Audio Department is 847-544-2810.
If you do not have your salesperson's phone number, call Abt's main line at 800-860-3577. From there, you can be transferred to their direct line.
To inquire about donations, please email the information to [email protected].
Ordering & Purchases
Abt offers in-house service on our products purchased by Chicagoland customers. Contact us at 800-860-3577. Outside of the Chicagoland area, we recommend Home Advisor at (877) 800-3177.
"Available For Pre-Ordering" means the product is new to our site. It is not in our warehouse, but will ship once it is received from the manufacturer. Estimated arrival date is listed on the product page.
The manufacturer indicates it will arrive in our warehouse in "X" days or more. It will ship once received.
Special-order means items that we do not normally carry these items in stock, and must put in a special request to get them in. Once ordered from the manufacturer, the product usually arrives in our warehouse within 7-21 days. We will ship it once it is received.
These products are "In-Stock" and due to manufacturer restrictions, we are sometimes unable to show pricing for our products. In that case, you will need to place your order over the phone.
We offer numerous financing options through Synchrony.
To get a copy of a recent purchase, you can either sign into your Abt online account and download it, or call Customer Service at 800-860-3577 to have a copy e-mailed or faxed to you.
Shopping Cart Review
Review the items in your cart.
Shipping and taxes are based on your delivery zip code. To modify your zip code, click the edit button next to the Ship To Zip, enter your zip code and click update.
Step One: Shipping Information
Enter all required information in the spaces provided. When finished, click on the "Continue Checkout" button.
Step Two: Billing Information
Enter all required information in the spaces provided. If you want to bill and ship to the same address, check the "Use Shipping Address as my Bill To Address" box. When finished, click on the "Continue Checkout" button.
Step Three: Review + Submit Order
Review and confirm all of the information you have entered for purchasing your order. If you need to make changes, click on the "edit" button next to the information that needs to be modified. If all information on this page is correct, click on the "Place Your Order" button.
Order Confirmation
Your order has now been placed. You will receive an e-mail confirmation of your order within an hour of placing it. 24-48 hours later, you will receive a shipping confirmation e-mail with a tracking number.
Safe Shopping Guarantee
Our Secure Shopping Guarantee protects you while you shop at Abt Electronics. You should never have to worry about your credit card being in the wrong hands. We guarantee that every transaction you make on Abt.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Abt Electronics. Read the details of the secure shopping guarantee.
Paying by Credit Card*
At this time, we are unable to accept Visa, MasterCard, and Discover credit cards issued at banks outside of the US. For security and fraud protection reasons, we verify all account information when a purchase is made. Foreign banks cannot provide us with this information, therefore we are unable to accept these cards.
*It is our standard procedure to request a pre-authorization from your credit card company/bank before we process your order. The pre-authorization will confirm that your bank has sufficient funds available. The funds are not actually removed from your account until we ship the order to you. You may see both pre-authorization and the charge on your account, but this is not a duplicate charge. The pre-authorization will be removed within a few days depending on your bank. At that time you will have only been charged for the item(s) that have been shipped.
Financing (Abt Card)
New approvals require 24 hours to process.
Note - Abt is unable to ship to addresses that are not PayPal Credit verified.
Paying By Gift Card
Paypal
Please note: Customers using Paypal will experience a 24 hour delay in processing their order (including in-store pickups). Abt only ships to addresses that are Paypal verified. Due to Paypal's processes, funds are withdrawn from the purchaser's account as soon as your order is completed.
Paying By Purchase Order
We do not currently accept purchase orders since all orders must be pre-paid. We do have many corporate and organizational customers who take advantage of the following method: Corporate Sales Invoice
After you make an order marked to be paid by check, send a brief e-mail message asking for a corporate sales invoice, click here. We can either mail or fax it to you, and your company's accounting department can send a check for the order.
Paying By Check Or Money Order
Abt does accept checks and money orders (MO) denominated in U.S. dollars as a payment option. To pay using these methods, you must call (800-860-3577), fax (1-847-919-3706) or e-mail us your order to the Online Sales Department - click here.
Once your order has been confirmed, you will be provided with an address where your payment should be made. Paying via these methods does slow down your order somewhat, as we don't order your items until your check or MO is received, and we don't ship the items to you until your funds clear. For most orders in the United States, paying by personal check or MO typically delays your order one to two weeks. Currently we are only able to accept postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check.
Abt Privacy Policy
Abt respects our customers' right to privacy. We have built our reputation on service and taking care of our customers beyond their expectations, and we will continue to provide these levels of service for many years to come. View Abt's Privacy Policy here.
Abt.com is secured using SSL (Secure Socket Layer) encryption. This ensures that your credit card number and personal information are never sent over the internet unencrypted. Your credit card information is immediately stored in its encrypted form within the data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Encryption is provided by VeriSign, who is recognized as the leader in secure e-commerce payment technologies and services.
Abt only collects sales tax in select states. Our shopping cart automatically calculates the appropriate taxes during the checkout process. Abt is not required to collect sales tax on orders delivered outside of these states. You may be required to remit sales tax to your local taxing authority. See list of States that require sales tax to be collected.
Shipping & Delivery
At this time, our shipping is restricted to United States addresses only (including APO and FPO). We do not ship to Puerto Rico at this time. If you are visiting us from outside the United States, you may still order from Abt.com but you must have a shipping address within the US and pay with a credit card issued from a US bank.
A signature is only required for purchases over $500.
Delivery times vary. For more information, visit our Shipping & Delivery page.
Common Carrier Standard Delivery:
Processing Time: 1-24 hours
Delivery Time: Between 3 and 10 business days
Total Ship Time: 4 to 11 days
White Glove Delivery:
Processing Time: 1-24 hours
Delivery Time: Between 3 and 10 business days
Total Ship Time: 4 to 11 days
***Delivery time frames are approximations. If there are delays, we will do our best to let you know.
White Glove Delivery
This is an optional, nonlocal service for large and overweight items. It includes delivery plus uncrating the product, placing the product, and removing the packaging materials. White glove service does not include installation of any type or delivery with stairs. White glove delivery normally arrives within 3 and 10 business days. White glove surcharge is calculated at checkout. The delivery company will contact you directly to arrange a delivery time. White glove service is available only within the lower 48 states and Alaska.
Please Note:
- Delivery time frames are approximations. If there are delays, we will do our best to let you know.
- Abt does not ship to Post Office (PO) boxes.
- We can ship products weighing 45 lbs or less to APO/FPO/ DPO addresses. Please contact [email protected] for a quote.
- Orders to Alaska and Hawaii can be shipped via UPS Next Day Air, UPS 2 Day Air, UPS ground, and UPS Surepost. These areas do not qualify for the free shipping promotion.
- Deliveries to remote locations within the US may cause a delay. A remote area is an area that extends 50 to 75 miles past a Major Airport City. Examples of Major Airport Cities are, Newark NJ, Salt Lake City, UT, Los Angeles, CA, Chicago, IL. The presence of an Airport within 50 to 75 miles of a City does not constitute it being a Major Airport City.)
- Specific delivery times or dates may be available with certain delivery types. Additional charges may apply.
- A signature may be required for orders over $500
- Additional surcharge may be added for freight services if you live in a remote area that is beyond our carrier's standard delivery area.
- Cancelling, returning, or exchanging an order after it ships will incur a return shipping charge.
This delivery type is available Monday - Friday. Threshold services include the following: Delivery to the first dry and secure area, (garage or front door). It does not include unboxing, any removal of debris, or installation. If there are stairs leading into your home or if an elevator is required, please contact customer service for a quote.
Your tracking number will be included in your shipping confirmation email. Once you receive the email, you can go to our tracking page and enter your tracking number in the form.
Eager For Your Purchase? Try In-Store Pickup.
Click here for store hours and directions.
If you live in or around Chicago you may pick up your order directly from our store by following these simple steps:
- Choose "In Store Pickup" from the drop down menu (on the check out page that asks for you to choose a shipping method) There is no shipping charge when you select this method.
- After your checkout is complete, wait to receive two emails from us shortly:
Order Confirmation E-Mail: Verifies we've received your store pickup order and is being processed. - Store Pickup Notification E-Mail: Will arrive when your order is ready for pickup. It will also walk you through the steps you'll take when you get to the store.
To ensure your pick-up goes smoothly, please bring a the following items with you:
- A copy of your receipt that was recently emailed to you.
- A valid state issued ID or driver's license
- The purchasing credit card (for your protection- only an authorized user of the card may pick up your order)
Can't come in to pick up? Have someone else pick up for you.
- Choose "Someone Else Will Pick Up" from the pick up options (on the check out page that asks for your pick up method) There is no shipping charge when you select this method.
- After your checkout is complete, we will send you and your pickup person a ready-for-pickup e-mail. Your pickup person will need to bring to the store a government issued photo ID and a print out of the ready-for-pickup email.
Please note:
- Your order will be held for 7 days and for your security, we will cancel the order and refund your card at the end of the holding period.
- Please allow at least 1 hour after your order is placed to receive the pickup notification email.
- Proceed directly to the merchandise pickup area and hand them a copy of your receipt.
- Orders using Paypal or new Abt credit card approvals are available for pick up after 24 hours of your purchase time.
Service, Returns & Warranty
Manufacturer Warranty (authorized online retailer): Manufacturer's warranties vary per product. For more information on a product's warranty, please contact one of our sales representatives.
Extended Service Warranty Available: Available for most products sold through our website. Chicagoland customers will receive an extended warranty covered by Abt's own service team. Out of state customers receive extended warranties backed by SquareTrade.
Purchasing from Abt gives you access to our in-store repair department. We don't send your products to third parties for repairs—we have our own technical repair staff on site. You can bring or ship your item to us for service, or if you are in the Chicago area, we can make a house call. Every Abt service member is recognized by each of our manufacturers as having superior repair knowledge and skills. Each member of the team undergoes continuous training in order to stay on the cutting edge of electronic and appliance repair. We are a factory-authorized repair center for virtually every appliance and electronic product we sell.
For both Local Customers and Out of State Customers:
Appliances, contact us at (847) 544-2265
Electronics, contact us at (847) 544-2261
Follow-up visits typically do not require an additional labor fee. In the event a follow up visit might require additional labor costs, we'll confirm any costs with you before the service is completed. Need clarification? Contact our Appliance Service Department and we can review your order.
To begin the return process, please log into your account and select "Order Information."
Every package is insured to guarantee you receive your purchase in perfect condition. Please look over all new deliveries prior to signing for the merchandise. Any inconsistencies, irregularities, or damage must be noted in writing.
If your package has been damaged during shipment, please initiate a return within 24 hours of receiving it. We insure all packages and will gladly send a replacement free of charge. Once the product arrives at Abt, either a refund will be issued or we will exchange your product and send a new one out to you. Damage claims can't be initiated after 48 hours of receiving your merchandise.
Every package is insured to guarantee you receive your purchase in perfect condition. Please look over all new deliveries prior to signing for the merchandise. Any inconsistencies, irregularities, or damage must be noted in writing.
If you have received a defective unit, some manufacturers may require one service call to diagnose the issue before authorizing an exchange.
Watches & Jewelry
Yes, we replace the battery and reseal the back case to keep the water resistance. The cost for battery replacement starts at $25 and increases depending on the brand. Watches can be dropped off to our service department and is usually done within a week. When your watch is ready, you'll get a call for pickup.
- Ball
- Baume & Mercier
- Citizen
- Garmin
- G-Shock
- Hamilton
- Longines
- Luminox
- Michele
- Movado
- Oris
- Rado
- Raymond Weil
- Roberto Coin
- Shinola
- Tissot
Watch batteries typically last 2-3 years. If you bought a watch from us and the battery dies within one year, we'll do your first battery replacement free of charge. We also offer a one year warranty on our watch batteries.
Yes we do. We sell a variety of high-end timepieces. Our certified pre-owned selection consists of brands such as Rolex, Omega, Breitling, Cartier, Tag Heuer and more. We also provide a two year warranty on the movement for all of our pre-owned watches.
Yes, we offer free shipping on watches and jewelry. Delivery time depends on the shipping address. Items are typically delivered through UPS. (Some exclusions may apply. See Abt's “Free shipping” section for more information).
At this time, Abt does not purchase pre-owned watches for cash. However, we may accept select watches as a trade toward store credit or toward a new watch purchase, depending on the brand, model, and condition. Availability and eligibility can vary, so the best next step is to speak directly with a Time Store specialist who can review your specific watch.
Currently, Abt does not offer cash buyouts for personal pre-owned watches. As of right now, the available option is a trade-in toward store credit or a new watch purchase, pending evaluation by our Time Store team.
We recommend reviewing our guide: What to Look For in a Pre-Owned Watch, which covers condition, authenticity, documentation, and other key factors to consider before purchasing.
